In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
The hotel is located conveniently in city and my overall experience at this hotel was good. The surrounding of the hotel is good. The staff were very respectable and quick in services. The room given to me was very good and maintained in clean condition with all the essential amenities. The food I took from outside. As per my stay I can say the hotel is comfortable.
I had been to Kottayam and stayed in this hotel. The location of the hotel was good and was close to the bus stand. The appearance of the hotel was good internally compared to external appearance. There was no delay in check-in and check-out. The staff members were helpful and friendly in service. The room allotted to us was maintained well with all amenities working properly. I ate in the hotel and it was good in quality and taste. There were no activities in the hotel.
It's a neat and clean place. Service is good. Right in the heart of city. Good for family to stay. Rooms are spacious and well-kept. Rooms with large windows gives panoramic view. Food not great with simple homely stuff with not much variety. Considering the tariff, the stay is very economical as compared to other options. Enjoyed the stay. Highly recommended.
It was an official trip. I had visited alone. The hotel was located in the city. The hotel was located next to the bus stand and railway station. The hotel surroundings were clean. The appearance of the hotel was average. We were welcomed well by the staff at the reception. The front office staffs were efficient and attended to as well. I didn't face any problem during the check in and checkout procedure. Overall service given by the staff was good and quick. The staff’s behaviour was courteous and cooperative. The hotel had provided amenities like AC, TV in the room. The room was quite clean. The hot water facility was provided during day time in the room. Complimentary mineral bottle was provided in the room. The bathroom and the room were regularly cleaned by the housekeeping staff. Complimentary breakfast was provided by the hotel. Also menu had good varieties of food options. There were no activities in the hotel. Lift facility was provided in the hotel.
The WiFi facility was not provided by the hotel. The overall service of the hotel was good. The hotel was very good. There was no suggestion for this hotel. All the facility was provided in the room in working condition. There was no activity arranged by the hotel. The destination of the hotel was good. The appearance of the hotel was good. The variety in food was available at the hotel.
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