In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
We have visited Kovalam, which is one of the places from our Kerala trip. I have booked this hotel online and when we reached the hotel it was awesome. It had all the necessary amenities required for a romantic trip. We got the sea facing room, which was very neat and clean. Rooms and bathroom was spacious and comfortable. The resort has its private beach where you can keep your belongings and enjoy the beach without worrying about almost anything. Food at the hotel was really nice with multiple options in veg and non veg. Other amenities at the resort was Ayurvedic Spa, which too had lot of options to choose from and they were really amazing. Not only Indians, people from different countries were present there and they got the famous ayurvedic treatment. Kovalam is mainly about the beaches and the exotic resorts, there are very few places to visit in Kovalam, however the boat ride to 4 different beaches is a must do adventure at Kovalam. I rate this resort 4. 5/5 and a must visit resort to avail ayurvedic treatments or spa
We had gone on a holiday during Dasara vacation. A fantastic family holiday and the weather was pleasant to travel around the Kovalam, Trivandrum and other near by places . . Our Resort was beautiful, just like the pictures I had seen on their website before booking this property. We had a homely stay and staff were very friendly. View from our room was fantastic, could see the complete view of Arabian Sea. Pool at the resort is neat and clean, resort houses a 24 hours coffee / snack bar and food at their a restaurant in too good. Request for rooms at the higher floors. Staying on the ground floor near the pool could be noisy and will not have any privacy. Suggest to start day early, especially you want to go around sight seeing. Or best to relax in the pool or just walk to the beach and keep walking on the sands, its just awesome. Best part of the holiday is watching the sunset from the light house, the changing colours of the sky and the reflection of sky in the blue ocean is mesmerizing !! I am already looking for another break now:))
Visited and stayed there for a week. Good place and have suggested many people to stay there. Location was perfect although at times felt that wish it was more nearer to the beach. Good decoration and big, nice, comfortable rooms with large spacious balcony facing the sea. Once in a lifetime kind of experience. Food was good. Room service was very good. May be in the near future we may stay there once again.
I was there on last December I booked after seeing pictures in the gallery from there web site. No doubt resort is well build but service is poor. Staff were manner less, some of staff told me that return back from beach before 6 pm after wards gate will remain close till 6 am. As told I was returned but gate were opened for other foreign tourists. I think this resort is made for foreign tourists and also the food recipe they prepared are not for Indians. They don't change your toiletries daily even if you demand to change. You have to argue with manager.
I had visited this hotel with my wife. Everything was good in the hotel. The activities were arranged by the hotel. I taste food from the hotel. The allotted room was spacious with clean. All amenities were available in working condition. TV was not available in the room. There was no delay in check-in and check-out. The garden was available at the hotel. The behaviour of staff was friendly in the hotel. I went to this hotel by my own vehicle. I don't have any suggestion for this hotel.
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