They provided veg, non-veg food varieties, the quality and taste of the food was excellent. No issues at the time of check-in and check-out and there was well maintained swimming pool and other games. They should provide transportation facility to this place. Location was good, it is located far away from the bus stand and transportation also very less. Front office as well as service of staff members was up to the mark, they were caring and attentive to all my requests. Hotel appearance was good and interior was well decorated and room interior and accessories are very impressive and beautiful, it was so spacious, comfortable and well maintained with clean bedspreads, pillows and blankets, has an AC, TV and geyser facility in the room and maintained washroom. I went here with family for relaxation. It's worth to pay for this hotel room cost; it is recommendable to other travellers.
The hotel is on the steep slope from sea beach and thus commuting is slightly tedious. The reception area is small and facilities are limited and moreover, the rooms were stinking. The staff behaviour was courteous and helpful. Overall, a better location, clean rooms and decent food would have made a better option.
We stayed there in December 2013 and checked out on Christmas day. While the hotel is advertised as an ideal place for families, the service and support infrastructure does not say so. Any room service order was met with a standard response of "it will cost xyz" or "we can only serve abc". Inadvertently, it always took 20 to 30 minutes for morning tea to be delivered once ordered. The restaurant that the place advertises is actually a separate enclosure which can be accessed via a thin nondescript lane between the hotel building and the boundary wall. The enclosure itself has a counter to the right as soon as one enters and has beers crates stacked up. Very little ventilation and an even smaller menu . So, if you are a group of friends setting out to have a good time, this is a good place as any. But if you are looking for a decent place for a family, look elsewhere.
Overall, not so good experience at the Country Spa and resort Kovalam. The location is confusing of the resort and the beach road is not very well-cut out from the resort. The amenities are not managed and maintained (non functioning pool and were informed work in progress, lack of manpower and service) The rates of the resort were not in sync with the services. Overall, experience and facilities are available. Food was kind of okay with limited spread (all a chart choices in the package). The only saving grace was the visit to the Hawa beach and light house. Truly mesmerizing view at night on the beach.
It's a just okay hotel, but it is sited in a good location and food is not good. You have to search around for good eating joints. You surprisingly don't get south Indian in that area and the restaurant of the hotel is a bar joint also. Hence you can't go there with a family and the room service is pathetic. The rates are too high compared to the facility the hotel gives, but overall a good experience.
Are you a travel agent?
Become a part of our growing Travel Partner Platform. You can get high quality Kovalam travel leads and help our travellers book Kovalam holiday packages. Join now!