In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
1. Kullu, an hour and half from Manali is a very nice stepping stone to the higher mountains. A laid back place. 2. Location of hotel - excellent setting with a mountainous and river view from the backyard. 3. Appearance - Looks inviting and gives an at home feel. 4. Service - Good with courteous staff around. 5. Rooms in the Cottage - Very warm and nice. 6. Food - Good variety North Indian food; breakfast with lesser options however. 7. Activities - 1km from a great river rafting experience.
Best Experience: The backyard of this hotel is simply superb. Be there to experience it!
Worst Experience: Flies on the table at the restaurant...
The view from this resort was beautiful and was breath taking. The sound of the river which was nearby was so pleasant and we both were feeling very good. The rooms were neat and clean. The bathrooms were having bathtubs. We had tasty food and also the staff was very good and cooperative. This hotel even has a swimming pool which I like very much. It's a awesome hotel but little bit on expensive side.
The room price was expensive. The complimentary breakfast was given in the hotel. The room was much better. The hotel were friendly and co-operative. There was no delay in check in and checkout. The parking facility was there in the hotel. The more facility was provided in the hotel.
I had visited this hotel with my family. The transportation facility was not provided by the hotel. The hotel was located inside the city. I had booked room by online. The check in and checkout was on time. The staff behaviour was polite and supportive. The room was comfortable with clean and neat. All the amenities were provided in the room. The internet connection was provided in the room. The activities were available at the hotel.
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