In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
The hotel is one of the best and classiest hotels in Lonavala. The staff is superb and rooms and food is also very good. There were shopping malls near the hotel and the staff was very helpful and cooperative. The hotel had WiFi and internet connection the ambience of the hotel was great. They had car parking facilities, the rooms were very clean and spacious the amenities were well maintained. We could not taste the food as we took the food outside. There was no delay in check-in and check-out. There was swimming pool they had lobby and garden there. No activities in the hotel but it was value for money they have sightseeing trip. I would like to recommend this hotel.
I recently had the opportunity to visit Fariyas after my firm took me (and the other 200+ employees) for a corporate off-site here. The hotel service handled this huge group of people with great efficiency, which I think is commendable. The hotel folks are prompt and very courteous The whole premise is really beautiful and do not go overboard by imposing a heavy decor. The rooms are airy with picture perfect soft beds. The bathroom is really luxurious. One simply doesn't like getting out of the bathtub They score a lot of points on their activity quotient. They have a mini water park which is perfect to spend those hot afternoons. They also have a indoor swimming pool for the less daring ones The only thing that disappointed me was their food. I was hoping for something amazing coming out of the kitchen of such a lavish resort and received something average for the expectations that the place sets In net, I'm sure one would definitely not want to explore the other things that Lonavala has to offer after staying here. Staying here is a perfect blend of Lonavala's amazing climate with the royal treatment that Fariyas offers.
It was extremely good property. Very warm welcome. Food was just amazing. Rooms and location was very nice. Staff were very cooperative. It has nice swimming pool with rides too. We stayed there for 2 nights, all experience was wonderful. It was Diwali time so, there was celebration by management. They offered games for guests and crackers show too.
I had no difficulty to reach the hotel. I went there with my family. Appearance of the hotel was very good. I stayed for two days in this hotel. Food was tasty. Both varieties were available like veg and non-veg. There was no delay in check-in and check-out facility. Rooms were neat and clean. Indoor and outdoor activities were available. It is a recommendable hotel for travellers.
Come here and just lost in your worlds of dream. The hotel gives you very exotic view. I and my better half was here. We both enjoyed to our fullest and loved the staff co-operation. They well take care of yourself. They look after your needs. The room is well maintained and gives you a sense of decency. The food and beverages are of high quality level. I love the food here. They arrange ferry as per your wish to ride around the city. I loved the stay.
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