We thought the experience would be grand like the name of the resort itself.But it was not to be.The garden area was good but the children play area was pathetic.Almost all the play equipments were rusted and it was poorly maintained. not a place to go if you have kids below 12 years. the room service was also lacking on many counts. although we did not opt for the food but our driver had it there which was not great either as per him.The resort has a swimming pool but did not see anybody using it in the two days of our visit.
Best Experience: The reception staff was quite polite and courteous.The resort had bi-cycle for hire scheme for the kids which i thought was great.
Worst Experience: The room was not cleaned even once in two days.The hand shower in the Toilet was not working.The cable system didn\'t work most of the time.
First and foremost, the location of this resort is a good 10 km from the main town. Even to reach to this place would be difficult. Thanks to the GPS we had on our Mobile, we reached here without much difficulty. The rooms are just about average, nothing great. We were allocated a deluxe AC room a holiday package) but we had to change it as there were some civil work being carried out on top of our room and the constant banging was a bit too much to take. Also the glass windows bracket fixing was flawed due to which it was continuously chattering (in the wind). I agree that it is the monsoon time we went but then when you expect visitors at all the seasons, these kind of things has to be looked after. The room to where we shifted was also having many problems - like TV not working, leakages in bathrooms, etc. The condition of bathroom was pathetic. Although it had a tub, the condition was so horrible, we did not use it As it is far away, there aren't any eateries other than the one at the hotel. They have a very large menu but most of the items were unavailable. Even the morning coffee was available only after 8 am. The quality of the food was just about average. The complementary breakfast had only one item- Poha Upma. There was only one boy to cater to everything For people coming just to relax without any sightseeing program, it is an okay place. The children can enjoy in the pool.
Couples & families stay away. good for stags who just want a room to sleep. mostly dingy, dark rooms since the hotel is surrounded by other hotels. u will need tube lights even in the mornings. very few rooms have sunlight and air coming in. poor hygiene; old, soiled & stained bed furnishings & toilet fittings. do not take a mahabaleshwar package with this hotel. chances are you will want to run away if you see the hotel in person. so look before you leap.and they wont refund your money and insist on showing you better or more expensive rooms, which are marginally better and not worth the extra cost. package with food is a no-no. it is strictly ok and not worth it.
to sum it up, it will cater to an extremely wafer thin budget of yours but will take away the smile off your faces for the time you are inside. rather look at the different options available.so many hotels in mahabaleshwar. u will definitely find a better place within your budget.
Best Experience: Check out definitely. n sometimes the food.
Worst Experience: Palace ????????? more of a khandar looking from outside. we were allotted a dark room with green and blue painted walls and unclean toilets.it took a lot of deliberation and arguing to get a relatively better room.
I had visited this hotel for personal purpose. There were no activities arranged by this hotel. The hotel was located in the city. The room was spacious and clean. All amenities were provided in the hotel. The complimentary food was provided in the hotel. The check-in and check-out was not delayed. The overall service of the hotel was good.
Well maintained property; great staff and services
The hotel location was very well accessible and in the middle of the city. There was no issue in finding the hotel. There was absolutely no delay in check-in and check-out. The appearance of the hotel was pretty. It was a well maintained property surrounded with garden. They had also provided the WiFi connectivity. The staff and services were great as they were friendly and approachable. They were on time for our request. The hotel provided welcome breakfast as complimentary. The hotel food was very good with huge varieties of cuisine. They had buffet system for food. The hotel had a swimming pool which was maintained very well. The room had a mini bar with balcony and it was also very spacious, neat and clean. The geyser, refrigerator and other amenities were provided and well maintained. The overall stay was value for money. We didn't opt for sightseeing. I would like to recommend this hotel to other tourist too.