In Three-starr hotels, below are some necessary conditions that should be applied:-
At least 50% rooms should have Air-Conditioners.
Minimum size of bathrooms should be 36 square feet.
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40%.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid transportation on call - guest should be able to travel from hotel.
Newspapers should be available in the lounge
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is mandatory. Three-starr category hotels may go through a telephone exchange.
Overall, hotel was good but I did not like the restaurant at the hotel because it was very small. Location wise, it was nice as the hotel was situated near to the airport and at about half a km walking distance from the shopping complex. I went there for official purpose. Staff behaviour was helpful and friendly. Services were fully satisfactory. Look wise the hotel was okay but rooms were well maintained, neat and clean. AC, TV, geyser and all basic amenities were available. Any scenic view was not available from the room window. Food was also average. Indoor and outdoor activities were not available. I will suggest for some improvements in the restaurant. It is a recommendable hotel for tourists.
I ran into this place as I was driving to Kannur on the way back from Mallampuzha, as the long drive took a toll on my energy. I was looking for a place to rejuvenate, as I was nearing Kozhikode. This well maintained place caught my eye out of the blue, the environment was welcoming. I succumbed to its warmth and slid ed my car into the parking. I was greeted by the security personal, who guided me to the check-in. The way he handled me, made me special and the special feeling lasted till the end. I thank all the staff for their warmth and service. Minor improvements required but nothing irksome. Looking forward to stay again and wishing all the best
This hotel was easy to locate and it was close to the airport. The internal and external appearance of the hotel was nice. The behaviour of the staff in the hotel was good and they were helpful, and there was no delay in check-in and checkout. I ate food in the hotel restaurant and it was good in quality and delicious in taste. The room allotted to us was small but clean with needful amenities which were working properly. There were no activities, which were happening in the hotel. Overall, I was satisfied with the stay and the destination was excellent. I will recommend this hotel to other travellers and it was worth the pay.
The service at the hotel was very good and prompt. The hotel staff took great care in attending the guests. Room service was up to the mark. Ambience was also good with all latest facilities required in a hotel. Food quality and variety was a good blend of various cultures and didn't make me feel away from home. Thank you for the service.
Good service, feeling relaxed, good based on service, created memorable experience requires that staff, very clean and comfortable room in particular the bed, had a great sleep, had the elevator package so up high and no noise food in the restaurant was perfect. Break fast was done too. Can't really complain about the whole place.
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