In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
The hotel was located conveniently to travel and I did not find any difficulties in finding the hotel. The appearance of the hotel was good both in interior and exterior part. The staff members were friendly and good in services. There was a delay during the allotment of room and the room was good and maintained well and the amenities were in proper condition. The hotel provides South Indian foods and it was good. There was no delay during sign in and sign out process. The hotel is valuable for the money.
I had visited this hotel for official trip. The hotel was located outside of the city. The parking facility was provided at the hotel. I didn't face any problem to reach the hotel. There was no delay in check in and checkout. The service was no done on time. The room was spacious and clean. The bathroom was neat and clean. All amenities were provided in the room. The activity was not provided at the hotel. I didn't use WiFi in this hotel. I would recommend this hotel for upcoming travellers. I would suggest this hotel to improve the room service.
I had visited this hotel for official purpose. The destination of the hotel was good. The hotel was located in the city. The pickup and drop facility was good. The garden was not available in the hotel. The parking place was available in the hotel. The check in and checkout was not delayed. The overall hotel service was provided on time. All amenities were provided in the room. The food was nice with quality and quantity. The complimentary breakfast was provided in the hotel. The Wi-Fi facility was not provided at the hotel.
I face any problem to reach the hotel. The hotel appearance was old. All basic amenities were provided in working condition in the room. The allotted room was spacious with neat and clean. The behaviour of the was friendly in the hotel. The check in and checkout was done on time. The food quality was good in the hotel. The activity was not arranged by the hotel. I had visited this hotel for official purpose. The room service was done on time. I would suggest this hotel to improve the overall facilities.
It was a good hotel. I had visited this hotel with my family. The transportation facility was nearby the hotel. The location of the hotel was good. The appearance of the hotel was nice. There was no delay in check in and checkout process. The service was good in the hotel. The room given to me was neat and clean. All amenities were provided in the room. The food quality was nice in the hotel. The activity was not arranged by the hotel The hotel was value for money. The internet facility was provided in the room. The parking facility was available at the hotel.
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