In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Remarkably good restoration of this haveli: unparalleled beauty. We had booked the Royal Suite, where it really feels like a gift to stay! Very spacious and perfectly decorated. The pool is nice and big. The Spa massages are also highly recommended. We only stayed two nights, that was way too much! An oasis in the Rajasthan,
Lovely Haveli, super and redecorated. In all honesty there is nothing to say! That's perfect and we think we are in a time warp, the rooms are beautiful, really a five star. The restaurant is impeccable. But food quality was average with plenty of choice. Services are caring and really good. Thank you.
The hotel was located centrally. The ambience of the hotel was very good. I had booked this room by online. The service was great. The food quality was very good. The complimentary breakfast was provided by the hotel. The activity was conducted by the hotel. The WiFi connection was provided in the room.
It was a fun experience at the resort Vivaana. The resort looks very luxurious. It is equipped with all the comforts of it, even with a spa and pool. The staff was very friendly and helpful. You will certainly go there to rest but there are plenty of distractions. We really enjoyed ourselves.
Our stay was a dream. The staff are perfect. The rooms are huge, perfect and with a super comfortable bedding. The scenery is guaranteed! The table is perfect, the spotlessly clean. We did not use the pool but it also looks very clean and inviting. Enjoy playing Maharajahs.
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