There are 1 Five star Hotels in Mangalore and most popular 5 star hotels are Manjarun Hotel.
In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
I stayed in the hotel on a relaxation trip with my family. The hotel was easy to locate. Surroundings of the hotel was average. Staff service was average. The rooms are well maintained and spacious with amenities like AC, TV and geyser facility. The rooms did not have a view. Taste of food was good with a limited menu in the hotel. Swimming pool, sightseeing trips and gym facility was not available. There was no delay while check-in and check-out.
I had visited this hotel with my friends for official purpose. The location of the hotel was very good. The appearance of the hotel was very nice. The booking and front office was very good. The overall, service was nice. The food quality was very good in the hotel. I didn't use activity in the hotel. I don't have any suggestion for this hotel.
The hotel is in the best destination place and the location is near market side. It's the best hotel with best service, this hotel is about 2kms from bus stand and this hotel has a beautiful rooms and entirely floor is covered with red tiles. Floor is covered with a red carpet, the staff in the hotel were good and they attended our entire request and placed every orders timely, it's the best for all.
It was a very nice and well maintained hotel, the hotel rooms were big and comfortable for us to stay. The location was also nice for travelling to various places around. The appearance of the hotel was good. I stayed in room no 202. Room is very small. Window A/c is giving noise, nice and well maintained room. Food was delicious, the place is very hygienic & very good.