In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
I had a wonderful experience. Quality of food was remarkable. A must visit resort. I would love to visit again. Initially I was bit confused about the standards and quality concern. But hotel was up to mark every time. It was a nice gesture from all the guys who were there from IRD and of & be. Food was very delicious. Kudos to chef for making such a nice food. Every single item from menu was remarkable. Nicely Job done and thanks for a wonderful experience. I would love to come again shortly.
Location was superb and they can provide heater in the room
The month of visit to the hotel was during February with my wife. We had been for hill station and snow fall visit. Mashobra as a destination is very good. Location of the hotel is good hence it was near sightseeing places. I would rate good for the look of the hotel, as it was close to paren mountain. Front office team was very good hence the presentation was good. Room I stayed in was very good to live in but they should have heater in all the rooms. Room services were good since they were fast in service. Food was excellent with variety dishes along with complimentary breakfast and dinner. I booked the hotel Thomas go. In rest room they can provide toilet kit. I will recommend this hotel to others. Overall stay was very good and I like the location.
I went to Mashobra in the month of February 2017 and made my stay in the Manla Homes. It was my holiday trip with friends and family members. The place where I had been to was average, as I did not visit many places. The hotel location was excellent, as it was really nice, but it was far from the city. I would rate the appearance of the hotel as excellent. The staff at the front desk were good, as they responded well. I booked my room through travel agent. The services were excellent, as they were really good. The hotel room was excellent, as the facilities provided by the hotelliers were really excellent. Food in the hotel was good. We did not use WiFi. Activities were average. I would like to recommend this hotel to the other travellers. Overall experience was very good as I liked the location most.
It really nice location in between heart of nature who love to nature must stay in Manla. Also hotel has very good ambience with clean and hygienic rooms also hotel staff is very friendly and good service hotel food is also quality food. I will suggest for families to visit Manla you will like it.
I resided in this hotel in the month of December 2016. I went to the hotel for holiday trip as a couple. It is like adventure and relaxation trip. I booked the hotel through make my trip. I would rate the destination very good since I like snow fall. Location of the hotel would be good as it was near to sea. The best way to reach the hotel is by own vehicle. The appearance would be very good hence the view was awesome. The reception and front office was very good as the receptionist and other staff were cooperative. The service I would rate it very good since they were on time and they gave good room service. The room was very good whereas the room was clean and neat. Food was good. Indoor games were held in the hotel. WiFi should be available in the hotel. Travel desk facility was available but they will delay. They should not charge for indoor outdoor games in the hotel. Overall stay was excellent.
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