In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
We had been to Nasik for 2 nights stay and touring the city. We choose Silver Inn randomly. It was a above-average choice. You'll get both smoking and non-smoking rooms, plus a cable TV and Wi-Fi. That's all you get. The services are good, but they need to increase facilities. Food and drinks are outsourced mostly so you can order anything you like from the menus of nearby restaurants they've.
Advice - they might charge you more - just bargain for a few minutes and you'll get a good price. I'd stay in the same hotel again, but for only the reasonable rates and centre location.
My stay was in Silver Inn Hotel in the month of October 2016. The location of the hotel was very good. The internal and external appearance of the hotel was very good. There was no delay in check-in and check-out. The staff members in the hotel were helpful and quick in services. The room allotted to me was spacious with all required amenities in working condition. I ate food in the hotel and it was good in quality and taste. There were no activities in the hotel.
The overall experience of the hotel was good. I had visited this hotel for official purpose. The overall service of the hotel was good. The staff's were provided things on time. All amenities were provided in the room. The food was good with quality and quantity. The check-in and check-out was done on time. The hotel was located in the centre of the city. The destination of the hotel was good. I don't have any suggestion for this hotel. I would recommend this hotel for upcoming travellers.
I had booked Silver Inn Hotel when I had been to Nasik during the month of January 2017. It was my holiday trip with friends. I would rate the destination as average. My hotel location was very good because of transportation facility. The appearance of the hotel was good because it is clean and neat. I would rate the front desk staff as very good as they are friendly and provided correct information. I booked my room through online. The services which were provided in the hotel were very good because of quick response and politeness. The rooms at the hotel were average. I would rate food as average.
Overall, I had a good experience at this hotel. The destination of the hotel was good. The location of the hotel was very good and located near to the city. The appearance of the hotel was good, both internally and externally. There was no delay in check in and checkout. The staff members in the hotel were helpful and quick in services. The room allotted to me was good with the entire required amenity in working condition. The food was good in taste and quality. There were no activities in the hotel. I visited this hotel in the month of September 2016.
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