In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
Very nice hotel. Easy to locate Near to railway station. Ideal stay for business people, couples and family. Excellent pool for children, family and for ladies The bar is wonderful, highly decorated and all the interior is so beautiful. Even food is very delicious. Morning breakfast, all Indian and international foods are served I find plenty of foreigners staying in the hotel.
Facility and service is appreciably a five star facility. Rooms are well furnished and hotel view is awesome. Swimming pool looks great at night and food quality is decent. Location is in the heart of city, 3 malls at proximity, station, auto stands and bus stops are at closet. Spent good time here alongside my work.
We had a opportunity to stay in this hotel during my cousin sisters wedding in April 2014 and had booked 8 rooms. We were pleasantly surprised with the rooms and services of this hotel which was at a very convenient and affordable price compared to other hotels. The hotel is conveniently located right at the highway of Navi Mumbai and close to other landmarks like cricket stadium. The hotel is located right opposite to the Vashi Railway Station and has 3 shopping malls Inorbit Mall, Raghuleela Mall and Center One in very close proximity. It is very near to the IT capital of Navi Mumbai Mahpe and DAKC. The hotel had all amenities that are required for pleasant and comfortable stay. The staff was very polite and humble too.
One of the best lounge bar. Ambience to enjoy with friends and family having good collections of beverages, mocktails. Yummy seafood, crabs and Mangalorean foods. One can enjoy a good breakfast with mix of South Indian and other dishes with friends and family with lowest pricing.
After couple of bad experiences at various hotels this was a great choice. This seems to be a perfect hotel at the price they offered. It is located at prime location. Well connected from the highway. Well designed spacious rooms. Great staff and good room service. They have two good restaurants. Something Fishy has a great sea food. One to Many is another which has a great ambience and fast food.