In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
I had visited this hotel alone for official tour. The hotel was located in the city. The service of the hotel was good. The room was spacious and clean. All amenities were provided in the room. Everything was good in the hotel. WiFi service was available in the hotel. The check-in and checkout was on time. The swimming pool, gym and bar were available in the hotel. The restaurant was available in the hotel was good. Both vegetarian and non vegetarian food was provided by the hotel. The garden was not available in the hotel. The hotel building was well maintained. The destination of the hotel was convenient. I would not suggest anything to this hotel. The room was booked by my company.
First of all its very good that the hotel has airport pickup, so no need to search 1 by yourself. The staff is very cooperative and food is also up to standard. Although the hotel is located at somewhat congested area but its good location as it has local market, a movie theatre and "our lady of immaculate"church nearby so you can roam around and relax in evening after enjoying beach and all in noon time. Overall it was good experience. Looking fwd to stay there again if a Goa trip is planned again in future.
The location of the hotel was very good, at main locality. But there was no parking space provided and due to this we had a damage to our car. Room service is not good at all and no cleaning at appropriate time. Even to give one cup of tea they used to take half an hour. But despite this it had really good food. Big rooms and air conditioning provided. Bed was also nice with good quality of mattress. It had a small swimming pool.
It was an excellent experience at fidalgo hotel. All the staff members were very sweet and kind to all the people. I had a lot of fun there the interior of the hotel was very good. I liked the rooms of the hotel. I loved the food there I had a lot of fun I wish I could visit the hotel again.
I think this a best hotel in Panjim. It is located in main city. Hotel reception is very good. They automatically upgraded my room to next level. They have multiple restraint, O Goa is one of the best. You can do every thing by walking itself. I will suggest every one to visit this hotel, if you wanted to stay in Panjim Room Tip: I was stayed in room no 401
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