In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
Had been on a business outing to Moksha, the property is pleasantly located in the hills in Michael with a beautiful cable car ride. The view of Chandigarh city at night looks beautiful from the hills, specially if it rains (we were lucky) . . There are quite a few options to enjoy at Moksha, sadly we chose cricket. The hotel staff at the cricket court ran out of balls as soon as we started the game. Later on they couldn't even provide us the balls. The rooms are very spacious and beautiful with a veranda for morning tea. The place will leave an unforgettable imprint on your mind.
I stayed at this fine hotel for two days during my visit the place last year with some friends. Location of the hotel is very good. Rooms are so large and comfortable with attached hygienic toilet. We were warmly received at the hotel. We were totally amazed at the tasty and healthy food services there. We recommend to visit the place.
My stay at this hotel was very good and comfortable. The location of the hotel was convenient and easy in travelling. The appearance of the hotel was very good. The staff at this hotel were very good in services. The room allotted to me was very good with required amenities. There was no interruption during checking in and checking out process. The hotel was worth for the money.
Went to Moksha for a weekend break. To start with, the place is easily accessible from Delhi taking just 5 hours and nice road. To reach the resort, you need to park the car at timber trail and take the gondola. Difference in service - for the price you pay you expect to be provided priority service to go up. That was not the case. We had to wait for few minutes and a gondola did go up without taking us. The resort and room itself was very beautiful. The view was beautiful from the room and the pool. It was quite relaxing. This essentially is a spa resort so don't expect too many activities. In terms of food, the dinner was good. I wasn't so sure of breakfast. While the spread was lavish but I would not consider it out of the way. While going back, again we were not too satisfied with the services like the buggy availability or helpfulness from staff. For the price you pay, while the resort was beautiful I think they need to improve the services and food just a bit.
The scenery was very good and so was the journey through Timber Trail. The service of the hotel like room, bar, restaurant was very good. The staff was very cooperative and looking after the need of the visitors. The food was very good and buffet service was there. Room service was very quick. I would love to go again.
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