In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
the hotel was a nice place to stay and the view from hotel was very nice it was a delight to stay there.overall the experience to stay there was good and the hospitality was great and staff was very helping and understanding, provided very good service and rooms were neat and clean.. food was ok and not much activities but nice place to stay...
Everything was complimentary at the hotel. The staff was well behaved in the hotel. I had visited this hotel with my family. There was no suggestion for this hotel. Everything was very good. The activity was arranged by the hotel. The hotel was located centrally. The garden was available at the hotel.
Neo Majestic Hotel, what an amazing hotel. Everything about it is excellent. I visited Goa alone in the last week of May and stayed in this better-than-Taj hotel. I get to visit all the SAARC nations and have seen and stayed in quite a number of hotels. And, this was among the best! I took a package which included pick-up and drop facility from the airport. The staff gave a warm welcome. Their service was excellent. I was never made to wait for more than 30 seconds for any kind of service. The receptionist, especially, was very cooperative. The food, the amenities, the casino, all was amazing. The deluxe room had wooden floorings and the bathroom fittings were very nice. Looks like the fittings are imported. I will definitely recommend this place and I plan to stay there again, soon!
It is located at about 2 km distance from the highway road and located in the city centre. Staff were good, polite, helpful and very caring and very attentive to all my need. Hotel appearance was modern look and the interior was very well maintained. Room was spacious with ejection interior, neat and well maintained with good working basic amenities and there was a pool view from the room. They provided south Indian food with more varieties, the quality and taste of the food was very good. There was maintained swimming pool and gym facility. There was sufficient parking space facility and they arranged a vehicle for sightseeing places. They should maintain room service, maintain wash room clean and they should reduce the room tariff. I stayed here with friends for relaxation.
I was there to try my luck in there casino. They provided very nice food, unlimited drinks and snacks for a reasonable charge. Good crowd and I have seen people winning huge amount. Do try your luck on wheel of fortune. This is the only hotel in Goa, which ensures customer satisfaction at fullest, at any time of stay, you can anything you want to eat, and all rooms are completely equipped with ultra modern facility. Good spa and swimming pool. Good service Good Conference centre Ideal for business.
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