In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
I had gone with a group for a night stay and illumining safari. The pick-up was from the nearest railway station in one of their big modified trucks. Nothing to complain about. The hotel was a nice, expansive property. The rooms are done in ethnic styles, with adequate space for two, and an attached bathroom with separate shower enclosure The food, served buffet style in the hotel's diner, had a good range. I believe the deserts were particularly liked and the non-vegetarian stuff had people drooling. The veg Dale etc were great Overall, a commendable experience.
We spent 2 nights in this excellent hotel. It is located near the National Park. The site and architecture of the hotel are beautiful. Forward, there is a paved courtyard with a fountain. Our room was comfortable. The buffet was excellent. In the shop there is a wide selection of, hats, caps and jackets safari. There are also silk, jewellery and miniatures. The two men holding the shop are very friendly and make good money. I recommend this hotel for its beauty, comfort, cleanliness, excellent buffet and the friendly people of the shop.
This resort is formerly known as Anurag resort but now this resort is undertaking by TREE HOUSE group. Great hospitality by every staff especially front desk manager. He is cooperative and ready to serve you any time. I have been staying at this resort from past 12 to 14 years. This resort is close to railway junction and near from jungle safari office too . There is small kid room for your kids in this resort, swimming pool is also there, and you can enjoy your evening tea at the garden area where locals dancer performs folk dance. Over all its best resort in Ranthambore. 101 % marks to this resort
The hotel was located in middle of the city. The destination was very good. The appearance was very good. The overall service was very good. The gardens were available in the hotel. The hotel staff's were friendly with us. The room was spacious and clean. All the amenities were working properly. The food quality was good. I didn't check activities in the hotel. Swimming pool was available in the hotel. Everything was okay in the hotel. I had visited this hotel with my family. I had booked the room by online. I don't have any suggestion for this hotel. The best part was decoration in the hotel.
My stay in the Him River Resort when I had been to Rishikesh during the month of August 2016. It was my holiday trip with friends. My travel destination was average. The hotel location was average. I would rate the appearance of the hotel as very good. I would rate the front desk staff as average. I booked this room directly at hotel. The services which was provided were average. Rooms which we stayed in were very good because of available facilities. I would rate food as very good, here we can get more local varieties.