In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
I stayed here for 3 nights with my colleagues and team on our annual team outbound activity The location is easily reachable by road from the Dehradun airport. It took us around an hour and half. The hotel is on the road with a view of the towering mountains rising high and the ganges flowing below The property is large, with several rooms, all up the mountain side. We were lucky to be a lot ed room 1 which was at the bottom of the mountain, although we had to keep climbing up and down for our team activities The room was a double bed, average size with bathroom and toilet separate. That helps to save time between the roomies The restaurant had good and tasty food. The variety may be less but the taste was good. I quite liked the hospitality of the place. The service was fine. It was the climbing up and down for everything that reminded me that I was up on the mountains nice place.
The amenities in the bathroom were not working. I complained about that, but I am not satisfied. The service was very slow. The interior was good, but it was not maintained. The staff was not professional. The hotel was conveniently located. I had gone there from my own vehicle. The check-in and check-out process was convenient. The room service was not good. The room was clean. The view from the room was not good. The amenities like AC, TV and geyser were working properly. The food quality and quantity was good. It was an official trip. This hotel stay was value for money. I already recommend this hotel to other travellers. My suggestion is to improve the room and housekeeping service and increase the staff members.
Hotel was conveniently located in the city. The transportation was provided to reach the hotel. The hotel was a new one. I was received well by the staffs at the reception. The overall service given by the staffs was good and they were prompt in their action. The staff’s behaviour was professional and helpful. The room was allotted on time. There was no delay in check in and checkout procedure. The room was spacious. The room had amenities like AC, TV and geyser in working condition. The bathroom as well was kept clean. The bed sheets and the linens were regularly changed by the staff. The hot and cold water facility was provided in the room. The food taste and the quality were good. Also there was a good variety of food options provided in the restaurant. It was reasonably priced. The room service was quick. There were not many activities in the hotel. The hotel was value for money. I would recommend this hotel to other travellers. It was a relaxation trip. I had visited with my friends.
The hotel was located near by the bus stand. The hotel had not provided any pickup and drop service. The surrounding of the hotel was crowdie. The interior and exterior appearance of the hotel was very well decorated. The staffs were polite and co-operative. There was no delayed in check in and checkout procedure. The room allocated to me was comfortable. The bathroom was clean and hygienic. The First-Aid service was provided by the hotel. The amenities in the room were functioning well. The view from my balcony was good. The hot water facility was provided by the hotel. The Wi-Fi facility was provided by the hotel. The food which they served to me was good in taste and the price was affordable. The quality and quantity of food was great. The activities like swimming pool, gym, spa, etc. were not organized by the hotel. I would like to recommend this hotel for other travellers.
I had already recommended this hotel to my friends and relatives. The hotel was located at the city. The hotel was easy to find and it was convenient to reach. The interior and exterior was very well designed. The hospitality service was very good. The room was spacious, neat and clean. The room was cleaned regularly well maintained. The washroom and restroom were very neat and clean. The staff were very friendly and helpful. The food served at the hotel was very delicious and there were varieties of dishes. The price was affordable. The overall stay was decent and well maintained and it was very good experience being at the hotel we feel like home. The amenities were in working condition.
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