In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
We are visiting Goa for only and only for fun, joy and relax. We are do not visit Goa before it, But after reaching at Ramada, we are so happy to select Ramada on our first look This property is very good looking from front side as well as from sea side, we have very much freedom for any activity in the resort, I have enjoy a poolside activity at noon, evening and late night activity, very big swimming pool and separate for kids also Because of I don't know swimming, they are helping me a lot for how to swim and give proper instruction for taken care Actually we are visit Goa myself and my wife, but we are not feeling like that, we are alone in the resort, I have one memory which I have to share with you, after one day stay, next day morning they are call me for sight seen, I have to do one plan for my wife, actually the day is birthday of my wife, So I say to my resort manager today have my wife birthday and after say only this word, I go for sight seen, I don't know what they doing for my wife's birthday, but after reach in the resort in evening, I have seen that, they are give us very please surprise for us They are give simple and sober but very beautiful surprise, they give us one cake in the room and give some complimentary room decor After reach in our room, my wife's is so happy to see that complimentary . They are understand very well to his customer, what they want to do in few words . And this is the part to give him a above rating We are enjoy a lot my wife birthday at Ramada Goa We are also take morning brake-fast as well as lunch and dinner and we are really very comfortable with his food all the three times, It is my observation and my experience to visit Ramada Goa, I have no single problem found during my package It is very good property for family as well as hornymooners, We are enjoying a lot white send beach activity, hotel staff are very cooperative, they are taken care of us very unique, It is really very big properties, I have to give a advice to travelers, Please select a very carefully your hotels and resorts, because all resort is not like this, some bad experience also we read in the news So, please select a good properties and enjoy your holiday .
Booked a package for 3 nights and 4 days. The location is very nice. Right on the beach. We opted for all 3 meals and we were not disappointed. All the meals were quite nice. The package also included half day sightseeing of south Goa. So overall we were quite satisfied.
Beautiful location. Neat and clean swimming pool well maintained great hospitality and staff very helpful complimentary breakfast was very good in taste. This was our second visit to Goa and second visit to Zuri too. Zuri itself is a fulfilled, comfortable relaxing and Romantic destination. Next time when we visit Goa we will again spend some time at Zuri again.
Per day tariff of the room was around Rs 13000. Location wise, the hotel was conveniently located. Staff behaviour was average and services were some delay on time. Room was very nice. AC, TV, geyser and other necessity items were available in the room and they all were functioning properly. Garden view was visible from the room window. I took my food inside the hotel. Quality of the food was nice. Both varieties were available veg and non-veg. Swimming pool, gym and other activities were available there and they were complimentary. I visited there with my family in the month of December. I had no problem during check-in and check-out process. I will recommend this hotel for travellers. Hotel was value for money. Varca as a destination place was very nice. Appearance of the hotel was beautiful. Parking space was available in the hotel. There should be some improvement in the services.
We were in Ramada last month and did we have a great time. It was a great stay. We took the food inclusive package and the buffets had a lot of variety to choose from. Their beach is just walking distance and their heated pool is one of the best in Goa. Housekeeping service was good and they responded quickly. Overall a very good stay.
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