In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
The hotel location is excellent and it is very near to Sea. Food is good and service is excellent, receiving and room allotment is good. The appearance of the property is good. Overall stay is excellent and refreshing. We don't have time to see the gym, but heard it is good to have a look.
It's very beautiful inside and we went to stay one whole there but unfortunately we didn't. But frankly speaking this trip is most unforgettable moment in my life. I had a beautiful memories in my recent tour which I went to enjoy. Finally hotel dolphin is very good and beautifully furnished hotel and if you are the one to go then you will feel the entertainment out there. Good luck!
Dolphin hotel located a good place and it's parking area is very good, it's waiting area decorated nicely and looking very good, and it's staff behaviour is very good, and it's bar, restaurant very clean and decent, good also very tasty. For activities it is suitable for all, finally I like this hotel and it is very good hotel.
Excellent hotel with delicious food and awesome activity
My experience at this hotel was very good and the stay was comfortable. The ambience of the hotel is very nice and there was swimming pool and gym available. The staff members in the hotel are helpful and quick in service. There was no problem in check-in or check-out procedure. The appearance of the hotel is well maintained from inside and outside. The room was spacious and cleanly maintained with all the necessary amenities in good condition. The food provided by the restaurant here was best in quality and delicious in taste, it was available in many varieties. There were many activities conducted for Christmas by the management and I enjoyed a lot here. As per my visit the hotel was very good and for an official trip this is the best hotel to stay.
First of all, the location is great. Its not too far from the beach. The ambience of the hotel is amazing. The entrance area is grand and very neatly decked. The atmosphere in and around the hotel is peaceful and relaxed. The staff and front desk executives were very cordial. The garden area is well maintained. The rooms were spacious and readily available at the time of check-in. The mini refrigerator were filled with all types of snacks, chocolates and drinks out of which some were free of cost. They also provide other free stuffs such as room slippers, shaving kit, etc. I have been to this hotel twice and enjoyed my stay there with my friends. However, I did not like the food much. Otherwise a great experience.