In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Firstly I thanks to Mr. Rajkumar who is the front office senior who helped me for everything that I was expecting from hotel management side. He is very soft spoken and highly cooperative we were really very impressed with his services.
Secondly I would rate it the best place to stay while in Vrindavan, the rooms are very spacious, staff is very hospitable and courteous, good food, peaceful resort with swimming pool. Garden area is very neat and clean. This place is best suited for family as rooms are spacious with bed, sofa, small kitchen, dinning place and balcony. I recommended to stay in this hotel only if visit to Vrindavan.
We travelled to this hotel in the month of February. The destination was excellent. The location of the hotel was good. The ambience of the hotel was good, the interior and exterior was good. The rooms provided were very bad. The amenities provided in the room were in proper working condition. The services provided at the hotel were good and we were satisfied with those services provided. The food and drink that was provided by the hotel was average. There was complimentary breakfast that was provided by the hotel.
Great comfort after journey with good staff nature
The hotel room was so neat and clean. The behaviour of the staff is good. The hotel is located at the good location and good for family people to stay. Nice place and temples are also near the hotel if anyone comes for the religious journey. The location of Vrindavan has a great nature and the purpose of visit is mainly for the Darashan of Banke Bihari Temple. The hotel I found has a great comfort level after long journey from Jaipur to Vrindava. In room blankets were offered and beds are very neat and clean. The hotel staff has also spiritual nature I like the most.
This hotel was recommended to us by our friends. It is the most famous old hotel in the city. The location is perfect. This hotel is best for the location and luxury stay. Lots of upscale shopping around. Nice big rooms which are very clean. Service is excellent. It's a classic hotel and a true 5 star. Will go back.
All amenities were provided in the room. The room given to me was spacious with neat and clean. The food quality was nice in the hotel. The service was done on time. The garden was not available in the hotel. The activity was not arranged by the hotel. The behaviour of the was friendly in the hotel.
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