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Welcome to www.holidayiq.com, a website belonging to Blue SAS (designated as "Blue SAS", "we", "our"), a company under French law belonging to the lastminute.com group, registered in the Paris Trade Register under the number RCS 490 641 354 and with its registered office at 75, boulevard Haussmann - 75008 Paris, France.
This website ("Website") provides end users ("User(s)" and/or "Consumer(s)") with the possibility of obtaining information and comparing prices charged by suppliers of flights, hotel stays and car rentals ("Service(s)").
Blue SAS reserves the right to amend these Terms & Conditions without prior notice when such amendments are necessary due to changes in the marketplace, changes in the legal or regulatory framework or in the event of a change in the risk factor of Blue SAS and/or in connection with the provision of the Services made available on the Website by Blue SAS, other companies belonging to the lastminute.com group and/or their partners.
Please note that use of the Website and its features, which are freely accessible, implies acceptance of these Terms & Conditions of use of the Website ("Terms & Conditions").
The web page and any information, text, graphics and other materials used in the provision of the Service ("Content") are governed by these Terms & Conditions.
Please read this document carefully before accessing and using the Service. From the moment you use the Service, you agree to be bound by the following Terms & Conditions and you warrant that you are at least 18 years old. If you do not wish to be bound by these Terms, or if you do not understand them, you are requested not to access or use this Service.
Through its Website or through other affiliated sites, Blue SAS offers a comparison service for flights, hotel stays and online car rentals made available by third-party advertisers (ad networks, airlines or online travel agencies, hotels or hotel chains and car rental companies) for a fee.
This Website consults in real time the offers available on the various travel, hotel stay and/or car rental sites and instantly offers the User the results. In this way, the User obtains a database with an intelligent overview of available flights, hotels and cars as well as the characteristics and prices of the selected itineraries or services. The User can directly access, via the Service, the offer proposed by third parties, as well as other services, products, etc. of third parties. It should be noted that Blue SAS, as the publisher hosting the offers, has no role in the conclusion of contracts relating to services, products, etc. requested by the User.
Concerning flight offers, Blue SAS also offers a premium search and comparison service ("Premium Search and Comparison Service") that will allow the User to compare offers from third-party partners selected directly by Blue SAS based on the search that they have carried out. The User, even before starting the search or subsequently through the corresponding "pop-up" ("Compare Partners"), may decide to compare flight offers between two or more third-party partners selected by Blue SAS. The results of this comparison will be visible on a separate web page that will open as soon as the User has selected and/or confirmed the aforementioned third-party partners.
For the product "Hotel", in some cases, the comparison service is provided by Bravometa CH SA, registration number CHE-357 283 222, with registered office in Vicolo dei Calvi 2 – 6830 Chiasso, Switzerland ("Bravometa"). This "Hotel" product comparison service is made available to the User by Bravometa on a white label basis, i.e., as part of an advertising contract concluded between Bravometa and Blue SAS which, consequently, has no role in the conclusion of the hotel contract requested by the User. Blue SAS, as the publisher hosting the Bravometa offers, is not responsible for the completeness or accuracy of the information published by Bravometa, nor is it responsible for the Bravometa service requested by the User.
We would like to draw the User's attention to the fact that the products and services to which the User has access via our website are offered by our professional partners, either directly (e.g., airlines, hotels and car rentals) or as an intermediary (e.g., travel agencies) via external websites to which the User is redirected once they have selected the chosen offer. Therefore, before making a reservation, please check carefully on the website of the professional concerned all the details and conditions of the offers you access from our website.
If you decide to access and/or use them, their use shall only be governed by independent terms of service or any other corresponding document submitted by such third parties.
Blue SAS does not offer any kind of guarantee and is not responsible for the services, products, or content offered by other websites or the way in which these third parties process the personal data of Users. Blue SAS is not a travel agent, nor a tour operator. We do not provide consultancy services to be used as a basis for making decisions and/or taking actions. We shall not be party to any agreements that the User may enter into with third parties when using the Blue SAS comparison service.
Therefore, in the event of a complaint relating to the service purchased, the User must contact the service supplier directly.
The User agrees to use the Service only to compare prices of flights, hotels, cars and other details, with the intention of making reservations or arranging travel. The search for flights, hotels and/or cars can be carried out according to the following criteria: city/airport of departure, city/airport of destination, date of departure and arrival, number of adults and minors or pick-up location (for car rental).
Use of the Service is permitted for personal and non-commercial purposes only. The following activities are prohibited without written authorisation from Blue SAS:
Accessing the Service through a manual or automatic procedure for purposes other than personal use (commercial indexing or research);
It is also prohibited to copy, reproduce, duplicate, adapt, use, sell, exchange or resell any Content from the Service; to use software or any other means that may, intentionally or unintentionally, impair or block the normal operation of the Service (for example, by causing an overload on our computers or other devices that allow access to the Service);
It is also prohibited to attempt to violate or circumvent the restrictions on the exclusion of the use of robots or other security measures of the Service;
It is also prohibited to attempt to modify, translate, adapt, decompile, disassemble or reverse engineer the software we use in connection with the Service;
It is also prohibited to use the Service for any illegal, harmful or improper purpose (e.g., collection and storage of personal data).
If we become aware of prohibited activities and/or feel threatened and/or see the Service, other customers, or third parties threatened by a User, we may, at our sole discretion, suspend, prohibit, or terminate the User's access to the Service, without notice or liability, and take legal action against the User.
The proposed flight solutions that meet the criteria specified by the User (trip, dates, number of connections, etc.) are listed from the cheapest price to the most expensive price (in ascending order). The other possible classification criterion that can be selected by the User is the total duration of the trip, from the moment of departure from the departure airport to the moment of landing at the arrival airport ("Duration"). The default ranking criterion used is the "Recommended" criterion, which sorts the results according to the best ratio of flight time (including stopovers) to ticket price. The classification criterion can be modified according to the choices made by the User, to whom we provide filters that allow the search to be restricted to certain offers only (such as the number of stopovers, price range, duration, choice of times, choice of airports, etc.). The offers compared on our website are not exhaustive and show the offers made available by our partners. The prices displayed on our website include all costs and amounts per person that cannot be avoided, including taxes (e.g., tourist taxes and airport taxes), but excluding the costs of additional services (ancillary services) that may be selected by the User on the third-party provider's website. The rates and characteristics of the services displayed on the Blue SAS website are transmitted by third-party providers by computerised means. Since we cannot exclude the occurrence of transmission delays or technical bugs, we invite you to always check the website of the relevant supplier before proceeding with the purchase.
Providers can offer additional paid services such as insurance. Airlines may also charge additional costs for certain services such as seat selection, changing the boarding pass at the airport, and boarding special baggage. These additional costs are not included in the price.
Offers may be subject to specific price rules, such as cancellation and alteration policies that vary from ticket to ticket. Ticket prices and particular conditions may vary depending on the airline. For this reason, please check the rate conditions applicable to your flight on the supplier's website.
Proposed hotel offers that meet the parameters entered by the User (city, dates, number of guests, etc.) are displayed according to various criteria (including popularity, lowest price, highest price, distance, rating and discount). The results are ranked, by default, according to "popularity" which is determined on the basis of three criteria: the popularity of the hotels/accommodations (analysis of the most booked hotels/accommodations on our partners' reservation sites), the number of reviews (number of public reviews left by customers on these hotels/accommodations) and the quality of the content (presence or absence of a detailed description and number of photos for each hotel/accommodation). Whenever possible, we specify whether breakfast is included in the published rate and/or whether it includes the possibility of cancellation without charge/penalty. In any case, the Cancellation Policy and the exact rates are published on the website of the service provider. In addition, we provide the User with "main" filters that allow the User to hide or select only certain offers (such as budget, type of hotel/accommodation, ranking, distance from the centre of the city selected by the User, etc.), as well as "additional" filters that give the User the possibility of adding additional search parameters relating to additional services offered by the hotel/accommodation. The offers compared on our website are not exhaustive and represent the offers of our partners.
Proposed rental offers that meet the parameters entered by the User (location, pick-up time and drop-off time) are ranked from cheapest to most expensive (increasing prices). In addition, we provide the User with filters allowing them to hide or select only certain offers (such as partner, car characteristics, price range, etc.). The offers compared on our website are not exhaustive and represent the offers of our partners.
The User may freely visit the Website and use its features for personal and non-commercial purposes. By using the comparison service provided by Blue SAS, the User acknowledges and declares that they are acting on a purely personal basis.
The User is not authorised to modify, reuse, copy, distribute, transmit, reproduce, publish, grant a licence or use, create activities or derivative works, transfer or sell or, in any case, make any commercial use or use other than of a personal nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.
In order to use the functions of the Website, the User must have an Internet connection, which they must obtain at their own expense from a reliable provider. Blue SAS shall not be liable for any damage caused to the User's equipment arising directly or indirectly from connection to the Internet.
The User agrees to use the Website, its features and the Service for lawful purposes and in accordance with these Terms & Conditions. In particular, the User undertakes not to send or distribute, through the Website and its features, content that is illegal, defamatory, vulgar, obscene, offensive or disturbing or to use the Website and its features to perform any act that may damage the image and reputation of Blue SAS or cause any other loss or damage to Blue SAS.
Furthermore, the User undertakes not to send advertising material, unsolicited and/or unwanted communications that could interfere with the functionality of the Website by third parties.
The User acknowledges and accepts that all information, data, software, content, music, sounds, photographs and images, videos and any other content on the Website (the "Content") are the exclusive property of Blue SAS and/or its licensors.
Subject to Section 5 of these Terms & Conditions, the User does not acquire any rights to the Content and/or the Website, with the sole right to use the Website in accordance with these Terms & Conditions.
The User is authorised to print and/or download the Content (including the Terms & Conditions) solely for their personal use.
The Website contains hyperlinks to other Internet resources of other Blue SAS business partners. The publication of hypertext links on the Website is conducted for the User's information and reference and does not imply any recognition or approval of their content by Blue SAS. Furthermore, Blue SAS does not carry out any checks on the content, information, services and/or products offered by these linked websites. Blue SAS shall not assume responsibility for the truthfulness, accuracy or updating of information published on such linked websites. The User acknowledges that the use of these websites will take place at their own risk. The publication of a hypertext link or other Internet resource on the Website does not imply any type of affiliation and/or partnership between Blue SAS and the owners of the linked websites.
Blue SAS is only liable for damages caused by intentional actions or acts of gross negligence committed by its employees. We will not be liable for any consequential, special, incidental or indirect losses, or for damages such as loss of profits that may result from these Terms & Conditions. In any case, the liability of Blue SAS will be limited to the maximum extent permitted by law.
Our Service and its included Content, are provided on an "as is" and "as available" basis, without any guarantee or representation of any kind. None of the information obtained by the User through the Website or other means connected with our services will give rise to any guarantee not clearly provided in these Terms & Conditions.
Blue SAS reserves the right to amend these Terms & Conditions without prior notice when such amendments become necessary due to changes in the marketplace, changes in the legal or regulatory framework or in the event of changes in the risk factor affecting Blue SAS and/or in connection with the provision of Services made available on the Website of Blue SAS, other companies belonging to the lastminute.com group and/or their partners.
All disputes arising out of or relating to the relationship between Blue SAS and the Users shall be settled, to the extent permitted by applicable law, by French law.
To the extent permitted by applicable law and international agreements, the Parties agree that the settlement of any disputes that may arise between them in relation to these Terms & Conditions shall be subject to the exclusive jurisdiction of the ordinary courts having territorial jurisdiction over the registered office of Blue SAS.
Where the User is a consumer, the court of the User's domicile or residence is competent.
We would like to inform you that the European Commission makes available to all EU citizens an online dispute resolution platform for services provided by EU companies (the "ODR platform"), accessible via the following link: http://ec.europa.eu/consumers/odr
However, if your complaint is not accepted by this platform, in order for us to help you resolve your problem, we invite you to contact our personnel directly, by email and/or by telephone using the contacts provided below.
Blue SAS, 75, boulevard Haussmann - 75008 Paris, France
Email : [email protected]